U.S. Sales (866) 423 8376Many people; one discussion
Know what your customer’s want. Capture new ideas and product enhancements with the richness, focus, and timeliness that were never before possible. Unique features such as tagging, categorization, and watch lists enable members to gather around idea discussions and to build on others’ comments, creating a powerful fact base on which to drive your decision-making.
Social Product Planning
With Accept Ideas, any visitor can be comfortable in minutes. Members can easily vote on ideas, or discuss and refine them. Related ideas and discussions can be linked, keeping everything intact all the way through your development process. The result is Social Product Planning – where your product decisions are based on accurate and detailed information provided directly by your customers.
Public or private – you choose
Create both public and private communities to maximize reach while ensuring confidentiality and protecting intellectual property. Or, generate new ideas in a public community, and use a private advisory panel of your best customers to refine and flesh out the ideas most favorable in their eyes.
Customers become advocates
Everyone loves to feel that their voice is heard and appreciated, and an idea community is the best way to let your customers know you’re listening. In fact, statistics show that customers who interact with a company via a community are 50% more likely to recommend the company to others. Empower your customers to participate and foster long-term loyalty reflected in Net Promoter Score results and other customer loyalty metrics.
Tailoring – without the tailor
Templates, drag-and-drop, and other features enable you (not IT) to configure your idea community to your needs, and to fully reflect your brand standards. Easily modify the user experience by product line, department, or sub-community.
"Now our product management group can speak from a position of strength.”